Customer Experience and Service Excellence
Learn service design systems that create loyalty, retention, and brand equity.
Key facts
- Qualification
- Executive Education
- Duration
- 8 weeks
- Delivery
- Online
- Status
- Live
- Next intake
- Fee
- Accreditation
- Credence Institute certification
- Entry requirement
- Open entry
About this program
Client Management and Business Development covers the systems that grow lifetime client value. It works through onboarding that sets expectations, communication rhythms and reporting, account planning and expansion opportunities, handling difficult clients and scope creep, referral generation and the retention discipline that makes existing clients more valuable than new ones.
Who should apply
- Service Providers
- Accountants
- Advisors
- Independent experts
Where it can take you
- It works through onboarding that sets expectations, communication rhythms and reporting, account planning and expansion opportunities, handling difficult clients and scope creep, referral generation and the retention discipline that makes existing clients more valuable than new ones.
What you leave with
Retention and relationship management systems to grow lifetime client value
The award
On passing the assessment you receive a Executive Education. Verification arrangements for this program are stated at enrollment.
Credence Institute certification.
Who teaches it
Admissions and entry requirements
Paying for someone else?
If you are funding someone else’s studies, here is what you are paying for. Customer Experience and Service Excellence is a Executive Education taking 8 weeks, examined and credentialed, and issued with a certificate that any employer can verify publicly at any time. It prepares the learner for It works through onboarding that sets expectations, communication rhythms and reporting, account planning and expansion opportunities, handling difficult clients and scope creep, referral generation and the retention discipline that makes existing clients more valuable than new ones.. With the learner’s consent we will confirm enrollment, attendance and completion to you in writing at each stage.